Federal Student Aid Ombudsman

The Federal Student Aid (FSA) Ombudsman of the U.S. Department of Education helps to resolve disputes and mediate problems with federal student loans. The FSA Ombudsman encourages borrowers to make every effort to resolve their student loan problems. When a solution cannot be reached by either the servicer or the borrower, the FSA Ombudsman has a process to resolve the problem.

FSA Student Loan Ombudsman’s Office Contact Information
FSA Ombudsman
830 First Street, N.E.
Washington D.C. 20202-514
Phone: 202-377-3800 or toll free 877-557-2575
Fax: 202-275-0549
fsaombudsmanoffice@ed.gov
www.ombudsman.ed.gov

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