University of Pikeville

Registrar’s Office
Armington Building
Suite 218
(606) 218-5260
Registrar@upike.edu

Office Hours:
Monday-Friday
8 a.m.- 5 p.m.

 

University of Pikeville Transcript and Diploma Requests

Electronic transcripts (eTranscripts) are processed through Parchment Exchange, along with requests for mailed transcripts and diplomas. No third-party requests will be accepted as this is student-initiated processing. We do not accept requests for transcripts via fax or telephone.

If this is your first visit to the UPIKE/Parchment online ordering system, please click Create Account and enter the required information. Once your account is created, you can request and track the status of your orders online. Upon future visits for orders, you will log in with your credentials and click Sign-In.

It is strongly recommended that you do not create an account using a UPIKE-provided email address, as it could be deactivated after you leave UPIKE. Please use a personal email account when creating this account so you can manage the Parchment Exchange account in the future.

Currently enrolled students who need transcripts sent to:

  • Kentucky College of Osteopathic Medicine (KYCOM) Office of Admissions
  • Kentucky College of Optometry (KYCO) Office of Admissions
  • NAIA for UPIKE eligibility

Please contact the Registrar’s Office for more details at (606) 218-5260 or Registrar@upike.edu.

When ready to place an order, click the Parchment Exchange link.

Parchment Exchange

*NOTE: Please use either Mozilla Firefox or Google Chrome as your internet browser.

Ordering Options:

Ordering information for an undergraduate (dual credit/associate/bachelor), graduate (master’s), osteopathic (D.O.), optometric (O.D.) or a combination of these transcripts and/or diplomas follows:

Delivery Mode:

Please verify which delivery method the destination prefers for sending them the transcript or diploma credentials before placing the order. UPIKE is not responsible for any incorrect delivery methods or destinations.

  • Electronic – Use this method to order an official, certified PDF of your transcript. Electronic copies may not be ordered if you attended Pikeville College prior to 2005 or Pikeville College School of Osteopathic Medicine prior to 2011. Orders are generally processed by the next business day, but please allow for additional processing time during high-volume periods (i.e., registration or graduation). Once delivered, eTranscripts will be available for download for 15 days. If requesting this transcript for your personal use, you should retrieve the document and save it to your computer. Once these have expired, they cannot be retrieved.
  • Paper Transcript/Diploma – Mailed – Use this method to order an official paper copy of your transcript or diploma to be mailed to a destination. Please place the complete mailing address for said destination, including school or company name and an attention person or office, if necessary. Incomplete or incorrectly addressed orders will be delayed or never reach their destination. Mailed orders may take three to seven business days to reach their destination. Orders are generally processed by the next business day, but please allow additional processing time during high volume periods (i.e. registration or graduation)

This is step by step instructions how to select paper option on Parchment:

  • Paper Transcript – Pickup – Located under the Send to Yourself, Another Individual, or Third Party link. Use this method to order an official paper copy of your transcript to be picked up at UPIKE. Transcripts picked up are stamped Issued to Student. Please allow 24 hours of processing time before arriving at UPIKE. Orders are generally processed by the next business day, but please allow for additional processing during high-volume periods (i.e., registration or graduation). Valid photo identification may be required when picking up transcripts in person.

Notes: Orders will not be processed for those with restrictions or holds placed on their account. The Registrar’s Office is located in the Armington Learning Center, Room 218. Our order processing hours are Monday through Friday from 8 a.m. to 4 p.m.

Processing Time:

  • Now/On Demand – Orders will be processed based on the current point and time in the semester. Please note that any requests made during the finals week period will be moved to Hold for Grades by an administrator. We are unable to process any orders during this period as partial transcripts or diplomas cannot be given.
  • Hold for Grades – Orders will be processed at the end of the semester after grades, honors and academic standing are applied. This may occur up to two weeks following the end of classes for the semester.
  • Hold for Degree -Orders will be processed after degrees have been applied. This may occur up to two weeks following the end of classes for the semester.

Order Fees:

UPIKE charges a fee for each transcript and diploma released. Please allow up to two business days for all methods of processing.

  • eTranscript processing: $10 per copy
  • Transcript – Standard Domestic Mail: $12 per copy ($10 copy fee plus $2 standard mail fee)
  • Transcript – International Mail: $13 per copy ($10 copy fee plus $3 standard mail fee)
  • Diploma – Standard Mail: $35
  • Doctoral Diploma – Standard Mail: $50
  • Expedited processing:
    • FedEx Overnight Domestic: $35 ($10 copy fee plus $25 overnight fees)
    • FedEx International Priority: $50 ($10 copy fee plus $40 international overnight fees)
    • FedEx Rush Delivery: Additional rates based on destination of the credentials

Payment Methods:

All official order requests are processed through the Parchment Exchange with these major credit cards accepted for payment (Visa, MasterCard and Discover Card).

How to Order:

  • All students/alumni must create an account the first time visiting the Parchment Exchange. You will need to retain this information for future request. UPIKE personnel cannot access this information for you.
  • Orders must be placed through the UPIKE Parchment Exchange account. Walk-in requests may require you to log-in to (or create) their account at the Office of the Registrar’s kiosk station. Staff members will be available to assist, if necessary.
  • Walk-in requester must pay by cash, check or credit card. You will be required to take their request to the business office and return to the registrar’s office to provide proof of payment.
  • Please note that the business office cannot accept any payments after 4 p.m. daily.

Transcript Holds:

  • Transcript requests will be canceled for any student who has an outstanding debt with UPIKE. You will be notified of this order cancellation via email. You will have to resubmit your order once your outstanding debt has been paid.
  • Your credit card will not be charged if your order is canceled.

Tracking Your Order:

Orders may be tracked through your account in Parchment Exchange and per emails sent to the primary email address listed for you on your Parchment Exchange account record.

Holiday Schedule:

Orders are not processed when UPIKE is closed, including weekends. You may still order your transcript or diploma anytime, however, it will not be processed until staff returns to the office.

Questions or Concerns?

Contact Us:

University of Pikeville – Registrar’s Office
Armington Building, Room 218
Phone: (606) 218-5260

Walk-In Processing Hours:

Monday through Friday: 8 a.m. – 4 p.m.
(Excluding holidays and emergency closings)